Engineering before marketing · the operating manual

The operating system for Vidalux.

Vidalux OS is the AI-powered, human-led platform ContentWorks is building to run the business end to end … customer support, the product catalogue, reviews, social commerce, marketing, analytics and pricing … every part grounded in one Product Brain so nothing gets invented. v1 is live now: the content & visual engine, your own AI Studio … 18 creative tools and a six-person board, handed over 27 August … a SOP Factory that turns a voice note into a filed procedure, and a daily Manager that surfaces what's waiting on you. Since then Facebook and Instagram posting, search rankings, sales reporting, the FAQ hub and your reviews on product pages have gone live, and customer video has started. What is left is a shorter roadmap. This page is the map: what each part does, and exactly where it stands.

8
of 12 domains with something live
12
Operating domains
27
Tools built
2,340
grounded KB entries

September to 8 October … what's new

Since last update
Live on your site
Infrared sauna and steam shower buying guides rebuilt on your originals and published, the steam guide with a new featured image and features diagram #169
27 new FAQs live under seven topic headings, and 35 older FAQs tidied, per the FAQ plan #299
Heater wording fixed … ceramic wording corrected on 21 products and five blog posts, plus the spec lists on the Premier, Platinum and Solara bench pages on 9 October, and the on/off switch changed to the 20–100% dial on four Premier pages and two posts. Some pages may show the old wording until the cache is purged #222 #169
Blog page fixes 4 to 15 live on both posts #296
24 product links placed across 14 blog posts #261
October social running … 15 posts on Facebook and Instagram at 7pm, four Wednesday FAQ carousels, the new look on 62 scheduled posts, and a daily check that sale posts match the live offer #15 #290
Delivered to you
102 Posh product descriptions: pilot 10, batch 2 of 42 (imported) and batch 3 of 50 with you. See the preview and the polished Apex page demo #191
Vidalux descriptions pilot: five rewrites plus the longest description, side by side with the live copy #184
Search rankings page: 73 of your 90 money searches on page one, and the 26 searches rivals hold that you don't #27
Content plan: 19 named campaigns across the site and social #15 #290
SS90 steam shower range video … Instagram Highlight and product-page versions #304
UGC Fridays: ten customer-clip packs in your style, how it runs #43
Sauna brochure rebuilt by range, all 35 active models, your seven corrections in #207
Sales by channel … one Sheet for All, Vidalux, Posh and B&Q, refreshed every two hours #176
Support assistant … ten more fixes live, discontinued products retired, weekly update from 12 October #162 #194 #212
Terms and conditions merged clause by clause against your live page, in one Doc #170
Medical-claims check … 78 pages found, with a 70-change fix list #295
Insignia patent claims … the evidence and three draft letters #302
30 more stock guest articles and the October outreach list of 24 target pages #223 #182
Reviews: your 216-review export read and checked against 77 products, the rules for who gets a review invite, and the review-request and Google Shopping plans #44
Featured images: the publisher now uploads JPEG only, and 22 PNG heroes converted for you to swap in #298
Internal linking: the 70-link list you approved, and 43 article openings rewritten in the Docs #241
Two FAQ articles drafted on the site for your yes #299
Three AI video clips answering your video questions, with ad ideas #232
PR landscape and a six-week outreach trial plan #29
Planning docs: barcodes, the GA4 audit and tracking plan, the magazine and forum playbook, sales points and the GA4 referral leak #293 #176 #2 #243 #242
Posh plans … roundup traffic and the prune recommendation, and the walk-in bath PPC plan #283 #285
Waiting on you … a look or a yes
Say go and the merged terms go live #170
Approve the medical-claims fix list #295
Say go to send the Insignia letters #302
A yes on the two FAQ articles #299
A yes on the UGC Fridays final cut #43
A look at the SS90 range video #304
A look at the rebuilt sauna brochure #207
A look at the image recuts and Mini Cube distance shots #215
A look at the three AI video clips and ad ideas #232
Icons: red accent yes or no, circle yes or no #214
A yes on the review policy page copy #265
A yes on the whirlpool cross-link wording #235
A yes on the barcode plan (252 products first) #293
A reply on the Google SKU guidance #233
A go on the live chat and Facebook/Instagram messages proposal #264
A go on taking down the 110 dead Posh roundups #283 #288
A look at the magazine and forum build plan #2
Waiting on you … an answer, a file or access
A freeze date, so the full-catalogue descriptions can start #184
Answers to the questions on the reviews card #44
Four questions on the sales points #243
Despatch cut-off, price-promise wording and the spares email #294
PPC: a budget option, the walk-in margin, and who runs it #285
Where the TV advert would run #179
An answer to our question on the retailers card #284
What your two new cards are for #300 #301
SS90 side and back photos, for a full turn in the video #304
Swap in the 22 JPEG featured images #298
Purge the Cloudflare cache so the new heater wording shows everywhere #222
Set the Jasper user to Administrator for products #295
Temporary WordPress admin on Posh, to prune the dead roundups #283
Google Analytics access, as asked on the card #242
Pitchbox access for dan@contentworks.ai #182
A scheduled Linnworks processed-orders export into Dropbox #176
Every one of these has its card on your AI Board
Coming next
Pure, whirlpool and hydro buying guides, and the October blog batch of eight … live Monday 12 October unless you flag anything #169 #244
Posh descriptions rolled out by manufacturer #191
Range videos for saunas, hydro and walk-in baths, after the steam pilot #304
November social #15

Everything on this site

Your pages
01 / the operating system at a glance

Twelve domains. One operating system.

Vidalux OS isn't a content tool … it runs the whole business. Each domain does one job. The Knowledge Brain is the spine every other domain grounds on. Here's the honest status of each … what's built, what's in testing, and what's still on the build.

00Knowledge Brain & GovernanceThe spineThe single source of truth … Product Brain, 2,340 grounded knowledge entries the live AI reads from (the cleaned FAQ plus the latest confirmed facts), 32 product manuals (Blaise has checked 4 so far and 16 changes are in; we are chasing the rest), the brand's voice, tone and operational-governance spine, the visual-brand doctrine, and Brand Guard. Plus two v1 governance tools now live: the SOP Factory (voice note → filed procedure) and the daily Manager roll-up. Every other domain reads from the Brain.Partly live
01Content & Visual ProductionArticles, guest posts, repurposing, the full image suite and WordPress publishing … run for you, approved in DriveLive · v1
02Catalogue & Product SEOBulk rewrite of product titles, metas and descriptions from your current product export … every file checked on arrival, no invention. Live for Posh (102 descriptions written, 52 imported by you on 5 October). The Vidalux five-product pilot is with you, waiting on a freeze date. Retailer listing sheets (B&Q, The Range) are set aside after the first sheet missed the mark (#216).Posh live
03Customer Support & ServiceSeparate support boardThe email assistant is live with your team today; live chat is built and switches on once email has proven itself. Grounded in the Brain; happy customers routed to Trustpilot. Ten more fixes went live in September and discontinued products were taken out on 8 October. The weekly update starts running itself on 12 October. Live chat stays on the test site until you say go (#264). Delivered on its own support track, outside this OS build.Separate track
04Reviews & ReputationYour 216 customer reviews are on 77 product pages. Trustpilot review mining and drafted replies are running. Next: review-request emails and Google stars, which wait on your answers on card #44Reviews live
05Social & Social CommerceFacebook and Instagram posts go out at 7pm every week, running since 6 October. Selling through TikTok, Instagram and Facebook shops is on hold for now (card #46)Posting live
06Video & UGCUGC Fridays customer clips and the first range video (SS90 steam shower) are with you now; more range videos and the YouTube repurposing line are the roadmapStarted
07Marketing & Email EngineYour Sales Timeline now sets what each Monday sells. The master bot that plans timelines and triggered offers, and the email newsletters, are not startedRoadmap
08Analytics & SalesAhrefs and your sales data are connected: see Search rankings, and the sales-by-channel Sheet that refreshes every two hours. Google Analytics waits on access from you. A weekly report is proposedAnalytics live
09Pricing & Whole-Business OpsAI-set website + retailer pricing tied to analytics, with P&L and sourcing costs … the north starVision
10Authority & OutreachEach month we find the best sites to pitch (24 target pages in October). Pitching waits on someone to run Pitchbox. Stock guest articles are written. Forums are still a plan: the page is delivered and awaiting your lookList live
11Infrastructure & LogisticsCourier/pallet API integration and site clean-up audits. The medical-claims check is done (78 pages found) and its fix list is awaiting your yesRoadmap
⚑

What's live today

In your hands now: the Content & Visual engine (the article, image-suite, repurposing and publishing skills, all checked against the Product Brain); the AI Studio, handed over 27 August … 18 creative tools plus your own six-person board; the SOP Factory, which turns a voice note into a structured, filed procedure; and the daily Manager, which posts one roll-up of what's shipped, overdue and waiting on you. Since then: Facebook and Instagram posting, the Search rankings page, the sales-by-channel Sheet, 27 new FAQs, your 216 reviews on product pages and Posh descriptions. Customer video has started (UGC Fridays packs and the first range video are with you). Still ahead: live chat on the main site, shops, the marketing bot, analytics reporting and pricing.

◇

Two honest gaps to name

Product R&D has a card (#175) and you have parked it for now: the new China colleague goes first and the process starts by hand. And a dedicated promotions engine is still only partial … sales reporting now has a channel-by-channel Sheet, your Sales Timeline sets the weekly offer, and a promo calendar is in place, but there is no engine on top that triggers offers by itself. Worth deciding whether it becomes a domain in its own right.

Note · Vidalux comes first, and Posh is already on the same engine: 102 product descriptions, a traffic-recovery plan and a PPC plan are under way … one engine, two brand brains.

02 / what it can do

The toolkit, by domain.

Click any capability to see what it does, when to reach for it, what to give it, and … if it's built … exactly what to type. Roadmap items show what they'll do and which board cards they come from. Filter by domain below.

03 / the build sequence

Where we are, and what's next.

The OS is built in dependency order … the Brain first, because every bot grounds on it, then the domains that earn or save the most. This is the honest sequence, not a finished platform.

Phase 0
Foundation … the Brain & the rules
The Product Brain (2,340 grounded knowledge entries the live AI uses: the cleaned FAQ, the latest confirmed facts, specs and governance, plus the product feed, 32 manuals with Blaise for checking, and the voice/governance/visual spine) and Brand Guard are seeded and live. Picked up by the weekly update: new products, retired products and customer question gaps. It starts running itself from 12 October, after a trial run. Not started: pulling your site pages and manuals in automatically.
Partial
Phase 1 · v1
The Operator's Cockpit … live now
The first working slice, in your hands today: the content & visual engine (a governed five-step pipeline plus the image suite and catalogue rewriter), the SOP Factory that files a procedure from a voice note, and the daily Manager roll-up that keeps the bottleneck visible. You request, you approve … ContentWorks runs the engine. It has since grown to cover social posting, FAQs and customer clips.
STEP 1
Brief
STEP 2
Article
STEP 3
Repurpose
STEP 4
Brand Guard
STEP 5
Publish
Live · v1
Phase 2
Support & Reviews
Email assistant and on-site reviews are live. Live chat (on the test site until you say go), review-request emails and Google stars are next. The first domain that touches customers directly.
Part live
Phase 3
Social, Commerce & Video
Facebook and Instagram posting is live. Customer clips (UGC Fridays) and the first range video are with you. Shops are on hold for now (card #46), and the rest of the video line follows once you have passed the first packs.
Part live
Phase 4
Marketing & Analytics intelligence
Ahrefs and your sales data are connected. Google Analytics, then the Marketing Bot trained on sales data that plans timelines, triggers offers and points the promotions calendar, are next.
Started
Phase 5
Pricing & whole-business ops
The north star … AI setting website and retailer pricing to the sweet spot, tied to live analytics and P&L. Marked as vision, not a near-term deliverable, so the buildable steps stay credible.
Vision
04 / who runs it

Built to be handed over.

The build sequence above is what gets built. This is the other axis … who operates it, and how that changes over time. You're not signing up to pay us to run this forever. We document every job as it stabilises, with the automation doing the recurring work underneath. ContentWorks runs the engine; you approve the work and do the hands-on steps (imports, swaps, pastes). When you bring in a VA, these procedures are what they work from.

How a request flows today
YouRequestDrop it on the board … plain words
▸
Your AI Board📥 A cardDrop it in plain words; we sort it
▸
ContentWorksEngine runsSkills + automation, grounded in the Brain
▸
GateBrand GuardClaims checked … nothing invented
▸
StagedDRAFTA WordPress draft, a Drive doc, a post pack … staged wherever it lives
▸
YouApproveOne click … or one comment back
▸
DoneLIVEOn the site, on socials, or filed on the board
The draft gateWhether it's a page, a product rewrite or a social pack … the automation takes the work right up to the line, then waits. Nothing goes live without your say … either a yes, or a go-live date we tell you in advance that you can stop. AI-powered, human-led … always.
Who runs it, over time
Stage 1Now

We run it

Everything starts as a card on your AI Board. You ask, you approve … ContentWorks produces every output. The job of this stage isn't handover, it's trust: making the request-to-output loop reliable across every type of work.

📥 Requests
Stage 2In motion

We document it

As each type of job stabilises, the SOP Factory, already live, files the repeatable version: owner, trigger, steps, quality check. Thirteen procedures are filed so far. The newer recurring jobs (customer clips, FAQ batches, the weekly corrections run, the sales Sheet and the monthly outreach list) get theirs next. They are what makes handing a job to a VA possible without us in the room.

📥 Requests
📄 SOPs filed
Stage 3The destination

Your team runs it

The board splits into lanes by owner. Automation carries the recurring work. When you bring in a VA, they can pick up the documented jobs, working from the procedures and not from us, and run the day-to-day. ContentWorks keeps strategy, net-new builds and brand-risk work.

⚙ Automation
👤 Your team
CW
Where the recurring work ends up
Automation · recurring work
Your team
CW
Automation … pages, catalogue copy, images, publishing to draft, roll-ups Your team … photos, suppliers, the physical world CW … strategy & new builds
✓

What this means for your team

ContentWorks runs the engine; you approve the work and do the hands-on steps (imports, swaps, pastes). When you bring in a VA, the filed procedures are what they work from, job by job, as each one has a proven process behind it. The automation does the repetitive part (formatting, uploading, pasting into WordPress, resizing images), so a person's time goes on the work only a human can do: shooting install photos, chasing supplier files, talking to people. What gets handed over is a documented business your team can run.

05 / operator quickstart

How to ask for a thing.

You don't memorise commands. You describe what you want and the OS routes you to the right tool. Four habits make you fluent … and they hold as new domains come online.

1

Say what you want, plainly

Describe the job in normal words. The OS picks the right tool for you.

"I need a Facebook image for the SS1700 steam shower"
2

Give it the source

Paste the product data, a URL, or upload a reference. It never invents specs … it works from the Product Brain.

"Here's the CSV row / the product page link"
3

Let it check itself

Copy runs through Brand Guard. If a claim isn't verified, it gets flagged or removed … not guessed.

"Run Brand Guard"
4

Review, then publish

Everything lands as a draft for a human to approve. AI-powered, human-led … always.

"wp publish [doc link]"